nweb for palmOne Zire 71

Troubleshooting

If your home page or other Web page doesn’t load when you open nweb, do a little troubleshooting before contacting your carrier. You may be able to fix the problem yourself.

Poor Signal or No Signal

Error Messages

Images or Content not Displaying

Poor Signal or No Signal

On the right side of the nweb toolbar is a coverage strength indicator. A coverage strength indicator is also found at the top of some Palm OS handhelds main screens. This coverage strength indicator may appear in a different location on other devices.

• If the radio is turned on, zero to four (or five depending on device) bars appear to the right of the radio antenna icon. Five bars (as in the nweb toolbar illustration above) and four bars (as in the Palm OS handheld main screen) indicates full signal strength.



• If the radio is out of coverage range, no coverage strength bars appear to the right of the antenna icon.



• If the radio is turned off, no radio antenna icon or coverage strength bars appear to the right of the antenna.

If you are having difficulty connecting to the Internet, check that your radio is turned on and that there is good signal strength (three to five bars). If the radio is off, close nweb and select the Turn Wireless On application icon. If the signal strength is poor, move to a place where the signal is stronger and try again.

Error Messages

Two types of error messages may appear on your nweb screen, standard HTTP messages and nweb messages.

• If the message has a code number, it is a standard HTTP error message from the origin Web server – the server identified by the page’s URL. Usually you receive such a message only if the wireless connection is established and the Wireless Data Server is working. The problem is probably in the wired Internet or in the server itself. For more information, see http://www.w3schools.com/html/html_httpmessages.asp.



• If the message has no number or appears in a screen titled “Error,” it is an nweb message.

nweb Error Messages

• Transmit failed - Radio off or out of coverage. Make sure radio is on and you are in coverage.



• Your trial license has expired - Contact your administrator to obtain an updated client.



• There's not enough memory to save page - Clear the cache; remove unneeded entries in the History, Bookmarks, Inbox, or Saved Pages screens.



• Page is too large to save - User: Contact the webmaster/administrator. Webmaster/administrator: If possible, reduce the size of the page on the content server.



• Error occurred while saving page - Try clearing the cache and/or resetting the device.



• Response to form (name) could not be saved because: Page is too large to save - User: Contact the webmaster/administrator. Webmaster/administrator: If possible, reduce the size of the page on the content server.



• Response to form (name) could not be saved because: There's not enough memory to save page - Clear the cache; remove unneeded entries in the History, Bookmarks, Inbox, or Saved Pages screens.



• Response to form (name) could not be saved because: Error occurred while saving page - Try clearing the cache and/or resetting the device.



• Forms that follow will not be sent until this form is resent, skipped, or deleted - Offline form submission must be done in order, so if a form submission fails, try resending, skipping, or deleting the form.



• Form (name) submission sent but no response was received - Try resubmitting the offline form.



• Error (number) sending form (name) submission - Note: (number) refers to HTTP Error Messages. Try resending the offline form.