nweb for the Motorola V-Series

Troubleshooting

If your home page or other Web page doesn’t load when you open nweb, do a little troubleshooting before contacting your carrier. You may be able to fix the problem yourself.

Poor Signal or No Signal

Problems After Changing Options

Error Conditions

Images or Content not Displaying

Poor Signal or No Signal

A coverage strength indicator is located somewhere on your phone. This indicator is not part of nweb, but may be visible on the screen when nweb is running.

• If the phone is turned on, a number of bars appear to indicate the signal strength. The actual number of potential bars varies between phones. Refer to the documentation for your phone provided by the manufacturer or service provider for the actual number.



• If the phone is out of coverage range, no coverage strength bars appear. If only one or two bars appear, you are in a weak coverage area.

If you are having difficulty connecting to the Internet, check that there is good signal strength (three or more bars). Try moving to another location where more signal strength bars appear.

Problems After Changing Options

If you encountered problems after making changes in the Options screen, resetting to the default settings may solve your problem. To reset nweb to its default values:

1. From any Web page or the splash screen, press the Menu Key and select Options.



2. Press the Menu Key, select Reset and press the SELECT Softkey.

Your settings are changed back to what they were when nweb was downloaded to your phone. If you still have problems, contact your wireless service provider.

Error Conditions

Home Page does not load when nweb is launched

• Make sure the correct address is entered in the Home Page text input box in the Options screen.



• Make sure Startup is set to Home Page in the Options screen.

The Navigation Keys don’t work as expected

Check/uncheck the Swap Nav Keys checkbox in the Options screen and try again.

The Unable to Load Page error message appears

If you consistently see this message with a particular Web page or Web site, your phone may not have enough memory to display it.

Images or Content not Displaying

There are several reasons why images may not download to your phone:

• Because of memory limitations and phone capabilities, some images are too large (memory size) to download to your phone.



• The image is missing from the Web site.



• Something disrupted the downloading (e.g. weak signal) of one or more of the images to your phone.



• The options on your phone are set to not download images.

Only one or a few images do not appear

Try highlighting the image placeholder and press the Get Image Softkey. If the image still does not download, the image may be too large or missing from the Web site. There is nothing you can do about this situation

None of the images appear

One of the features of nweb is the ability to "turn off" images to speed up the downloading process. If you want to see images, go to the Options screen and change this feature to download images.

Content not Displaying

Some content may not be displayed due to memory limitations and phone capabilities. Examples are Flash, QuickTime, etc. There is nothing you can do about this situation.